I think one part of the interview that really captured my attention was how Frank McCourt handled negativity in his classes. Giving the students time to express their grievances and opening up a conversation about the material. I think this highlights how it can be useful to see the instructor, the students, and the material as three separate components of learning. Especially when negativity directed towards the instructor may in fact be due to a student's conflict with the material. In this case Frank McCourt separated himself from the material and it seemed to be a good way to both prevent that negativity building into a grudge and create some common ground to connect with the students.
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